PETA Netherlands Supporter Services Assistant


Position Objectives:

  • To assist the international membership services manager in providing a high level of care to PETA’s supporters
  • To coordinate responses to correspondence from supporters in Dutch and English, including phone calls, e-mails, and letters
  • To provide PETA Netherlands with general administrative support

Reports To:

International Membership Services Manager

Location:

PETA Office, King’s Cross, London.

Term of Employment:

​Full-time

Primary Responsibilities and Duties:

  • Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner that reflects the organisation’s positions and values and that outgoing correspondence contains up-to-date information
  • Assist with handling incoming supporter phone calls by providing the PETA Netherlands membership coordinator with cover
  • Translate correspondence from English to Dutch and from Dutch to English
  • Verify donor details and input the data into the membership database, including demographic, membership and personal information
  • Maintain a stock of PETA literature and fulfil supporter requests for leaflets, stickers, and other materials, working with external agencies when necessary
  • Process invoices, prepare cheque requests, and liaise with the PETA Foundation’s Finance Department in the US
  • Liaise with external agencies as necessary – and as directed by the international membership services manager – in order to resolve any supporter issues
  • Open, sort, and distribute PETA Netherlands’ incoming post and faxes in a prompt manner, responding and forwarding mail to other agencies as appropriate
  • Collect and send signed and returned petitions to campaign targets
  • Perform general administrative tasks to support PETA Netherlands
  • Perform any other duties assigned by the supervisor

    Qualifications:

  • Excellent verbal and written communication skills in Dutch and English
  • Proof of right to work in the UK
  • Experience with Windows and Microsoft Outlook
  • Knowledge of animal rights issues and PETA’s current campaigns
  • Proficiency with computers
  • Good proofreading skills
  • Excellent organisational skills and attention to detail
  • Ability to maintain strict confidentiality at all times
  • Commitment to the objectives of the organisation